HelpDeskNotes: March 2006 Archives

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Mar22	Call Center Outsourcing Humor: I Don't Have a Bad Attitude Call Center Comic March 22, 2006 Know More: Customer Service & Call Centers, Help Desk Comics, Cartoons, & Videos, Humor for Tech Support, Outsourcing Call Center Humor, Call Center Outsourcing, Funny, Help Desk Comics, Humor, Tech Support Cartoons I hope you enjoy this Call center outsourcing cartoon from callcentercomics.com Want more laughs? Subscribe to this blog today! Related Articles: Help Desk Comics & Cartoons Humor for Tech Support Posted at 5:36 AM \| Permalink \| Comments
Mar14	Customer Service Humor: IVR Cartoon Call Center Comic March 14, 2006 No call center operation can be complete without having an array of call center software to manage its day-to-day operation. Whether the customer service department uses a CRM to identify its best customers or an IVR to manage self-service options,... Continue Reading Posted at 12:01 AM \| Permalink \| Comments
Mar 6	Beauty and Productivity Dan Kligerman March 6, 2006 David Heinemeier Hansson of 37signals, in presentations about Ruby on Rails, explains how beauty leads to happiness, and happiness leads to productivity, so therefore beauty leads to productivity. His context is software development, and how Ruby and Rails allow programmers... Continue Reading Posted at 6:10 AM \| Permalink \| Comments
Mar 5	Chronic Callers Dan Kligerman March 5, 2006 Stories of help desk nightmares, where a customer calls repeatedly about the same problem but gets no satisfaction, are common. A typical distressed customer story goes something like this: Customer calls help desk Help desk goes through normal troubleshooting mechanisms... Continue Reading Posted at 5:43 AM \| Permalink \| Comments
Mar 4	Customer Service Humor: Email Response - Cartoon Call Center Comic March 4, 2006 The morale of the employees in the customer service department has a direct impact on customer satisfaction. Disgruntled workers rarely handle their responsibilities with the enthusiasm and diligence that is needed to resolve customer’s concerns. Here’s a cartoon from callcentercomics.com that... Continue Reading Posted at 4:59 PM \| Permalink \| Comments
	Small Details, Big Impact Dan Kligerman March 4, 2006 Welcome to Help Desk Notes, the blogosphere's best resource for all things Help Desk (and Service Desk) related. I'm your host Phil Gerbyshak, and I'd like to invite you to let me know how this can be a better place... Continue Reading Posted at 6:03 AM \| Permalink \| Comments
Mar 2	Tech Support Call Troubleshooting: Taking Control Dan Kligerman March 2, 2006 Any decent technical support team will resolve a very high percentage of its incidents without significant effort. But it is that tiny percentage of serious issues–the ones that snowball into a complicated series of inter-related factors–where a support team proves... Continue Reading Posted at 7:29 PM \| Permalink \| Comments
Mar 1	Service Desk Documentation: Get with the Process Dan Kligerman March 1, 2006 One of the less popular activities for someone in tech support, be it a manager or a front-line employee, is writing documentation. Boring, I know: sympathy often results in me not delegating documentation to my team, and instead attempting to... Continue Reading Posted at 6:07 PM \| Permalink \| Comments

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Mar22	Call Center Outsourcing Humor: I Don't Have a Bad Attitude Call Center Comic March 22, 2006 Know More: Customer Service & Call Centers, Help Desk Comics, Cartoons, & Videos, Humor for Tech Support, Outsourcing Call Center Humor, Call Center Outsourcing, Funny, Help Desk Comics, Humor, Tech Support Cartoons I hope you enjoy this Call center outsourcing cartoon from callcentercomics.com Want more laughs? Subscribe to this blog today! Related Articles: Help Desk Comics & Cartoons Humor for Tech Support Posted at 5:36 AM \| Permalink \| Comments
Mar14	Customer Service Humor: IVR Cartoon Call Center Comic March 14, 2006 No call center operation can be complete without having an array of call center software to manage its day-to-day operation. Whether the customer service department uses a CRM to identify its best customers or an IVR to manage self-service options,... Continue Reading Posted at 12:01 AM \| Permalink \| Comments
Mar 6	Beauty and Productivity Dan Kligerman March 6, 2006 David Heinemeier Hansson of 37signals, in presentations about Ruby on Rails, explains how beauty leads to happiness, and happiness leads to productivity, so therefore beauty leads to productivity. His context is software development, and how Ruby and Rails allow programmers... Continue Reading Posted at 6:10 AM \| Permalink \| Comments
Mar 5	Chronic Callers Dan Kligerman March 5, 2006 Stories of help desk nightmares, where a customer calls repeatedly about the same problem but gets no satisfaction, are common. A typical distressed customer story goes something like this: Customer calls help desk Help desk goes through normal troubleshooting mechanisms... Continue Reading Posted at 5:43 AM \| Permalink \| Comments
Mar 4	Customer Service Humor: Email Response - Cartoon Call Center Comic March 4, 2006 The morale of the employees in the customer service department has a direct impact on customer satisfaction. Disgruntled workers rarely handle their responsibilities with the enthusiasm and diligence that is needed to resolve customer’s concerns. Here’s a cartoon from callcentercomics.com that... Continue Reading Posted at 4:59 PM \| Permalink \| Comments
	Small Details, Big Impact Dan Kligerman March 4, 2006 Welcome to Help Desk Notes, the blogosphere's best resource for all things Help Desk (and Service Desk) related. I'm your host Phil Gerbyshak, and I'd like to invite you to let me know how this can be a better place... Continue Reading Posted at 6:03 AM \| Permalink \| Comments
Mar 2	Tech Support Call Troubleshooting: Taking Control Dan Kligerman March 2, 2006 Any decent technical support team will resolve a very high percentage of its incidents without significant effort. But it is that tiny percentage of serious issues–the ones that snowball into a complicated series of inter-related factors–where a support team proves... Continue Reading Posted at 7:29 PM \| Permalink \| Comments
Mar 1	Service Desk Documentation: Get with the Process Dan Kligerman March 1, 2006 One of the less popular activities for someone in tech support, be it a manager or a front-line employee, is writing documentation. Boring, I know: sympathy often results in me not delegating documentation to my team, and instead attempting to... Continue Reading Posted at 6:07 PM \| Permalink \| Comments

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