One of the most popular Help Desk solutions is Heat Powerdesk. Heat Powerdesk is easy to use, practical and affordable help desk solution. The Heat helpdesk is based on award winning software by Front Range Solutions, which provides top quality entry-level service.
There are many great benefits to a Heat help desk solutions. The benefits of help desk powered by Heat include:
- Help Desk Service level agreements are meet with confidence
- Increase in Help Desk operational effectiveness
- Easy help desk problem solving
- Reduce repetitive tasks done by the help desk
- Increase help desk customer satisfaction
- Heat Powerdesk is easy-to-use and features all the requirements of a great help desk, while also integrating your Goldmine software. (Goldmine Corporate Edition 6.0 or higher required.).
The following features are listed on www.frontrange.com:
- Help Desk Auto tasks - Send email, print work orders, or launch other applications all with a single keystroke.
- Help Desk Quick features - Define simple repetitive tasks, accessible with a single click.
- Help Desk Automatic ticket generator (ATG) - Automatically creates new call tickets and update existing tickets via a variety of sources.
- HEATBoard linked calls - Save time and work by allowing multiple calls to be linked to an issue, updated and closed automatically.
- Help Desk Comprehensive reporting tools - Get the right answers with Answer Wizard T , "consultant-in-a-box," bringing you defined reports and solutions to your questions.
- Help Desk Scalable solution - Utilize the totally compatible HEAT Service & Support software, as well as any other FrontRange products, to expand your capabilities as your company and functionality requirements grow.
Heat Powerdesk is a great solution for a company already using Goldmine software or those upgrading to Goldmine. It is very user-friendly; it is specifically designed for growing companies. Goldmine is award-winning software, which is also a great asset to any helpdesk. Best of all, Heat Powerdesk is a very affordable help desk solution.
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This is something, so much to do and so much help. All i have to do is apply these tasks and stay relaxed because everything can work out fine.
Posted by: end tables | May 14, 2007 7:18 AM | Permalink to Comment