Devoted to Help Desk and Technical Support personnel and applications

Help, I need somebody,
Help, not just anybody,
Help, you know I need someone, help!

Well Paul McCartney and John Lennon probably got the help they needed, but what about your customers? 

Welcome to Help Desk Notes where we discuss how you set up your technical support or help desk so your customers get the help they need.  We will evaluate the best applications and help desk software platforms.  We will blast those systems that don't deliver and give kudos to the packages that make life so much easier.

We will discuss benchmarking, best practices, and how to manage and monitor your help desk.  We will explore how to train, motivate and compensate your CSRs.  We will talk about how to integrate your knowledge base, your website, your POS systems for both your front line and for your customers.

Help Desk Notes is designed to be a place where you can come to read about help desks and share your help desk knowledge with others.  We will always welcome your input at this website!

Can't you just hear the Beatles now?

Help me if you can, I'm feeling down
And I do appreciate you being round.
Help me, get my feet back on the ground,
Won't you please, please help me, help me, help me, oh.

Thanks lads!